Nilex Enterprise ® is ITIL v3 certified
According to PinkVerify ™ in the following processes:

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Event Management
• Request Fullfilment

Optimizing ITIL processes with Nilex Enterprise ®

The Focus on IT processes is essential to meet industry demand for IT services and to get the full benefits of their IT investments.

Nilex and our partners help with the professionalization of the IT organization and its processes between business and IT for both private companies, educational institutions and local government / public sector.

Based on the ITIL framework Nilex helps with optimization of IT processes in large and small IT organizations. Our partners have helped both private and public companies in streamlining and optimizing their IT processes and ensure that they are anchored in the organization.

Successful optimization of IT processes with ITIL requires taking into account its maturity, culture and ambition. Too many process introductions fail because its ambitions are too big to be implemented successfully. It is important that the choice of processes is performed based on specific issues and corporate goals.

Select ITIL processes that fit your business

ITIL is not just relevant to big companies, even smaller IT organizations can achieve results by selecting the appropriate bits of the ITIL processes that fit their business. A customer's first priority is to find the right level of ambition. As a natural step in the development of IT processes Nilex helps our partners to conduct an assessment of IT skills in order to focus on educational planning and how new employees should be able to fit into the new structure.

This ensures that employees' skills evolve and adapt to the demands of new and updated IT processes provided to employees. To ensure continuous improvement our partners also use polls and surveys on the IT function's performance. This provides a basis for an effective effort improvement and also provide the basis for ongoing monitoring.

Within an ITIL implementation following processes are included:

• ITIL analysis (decision support and strategy for ITIL-area)
• Presentation of ITIL processes based on the company's existing processes
• Implementation and embedding processes
• Ongoing monitoring of processes - included through the introduction of CPI-based measurements.
• Development of Service Catalog, SLAs and OLA'er
• Analysis and evaluation of tools for IT Service Management
• Preparation of specification