This list includes descriptions of the most important system features. Product matrix offers list of all the features available.
Improve your productivity, teach new skills, reduce costs and get direct access to information with Self Service Portal.
Use application in movement, response quickly on your requests from anywhere and check assets from a mobile device.
Handle your cases created from different channels such as self-service, email, phone, chat or social media.
Improve your user experience and maximize the effect of collecting data from social media channels.
Let smart Nilex service desk takes care of all your responsibilities and requests on workplace.
Plot out your entire IT infrastructure. Enter all physical and non-physical components of your IT into one place.
Collect all contracts into one place with the ability to control access, monitor and get automatic renew and reminders.
Resolve cases in less time, make it easy to find information relevant for your problem solving and knowledge sharing.
Manage projects and tasks for your employees, keep track of the work steps and used time for implementation.
Track your working time and efforts needed for solving tickets and requests and estimate future task lengths.
Negotiate expectations between support team and customers, manage support SLAs according to industry best practices.
Get right metrics and deliver value to business, measure data based on your support volume and agent performance.
Manage, monitor and control the process of translation dynamic content with language support management.
Design your NSP as you wish. Use your corporative colors, font, logo, change background, header, footer etc.
Get help and monitor cases that have to be done within certain time intervals and avoid forgetting simple routine tasks.
Make flexible integration with telephone switchboards, Microsoft active directory and software for discovering assets.
Manage received calls easily by clicking on your computer screen and information about caller and history.
Enable smart control of adding, deleting or deactivating user accounts with Microsoft Active Directory integrated with NSP.